How we deal with our clients is very important to us – and we have a team to make sure we do it well.
While often processes are set up to ensure that we complete our tasks efficiently and effectively – basically, getting the job done – we need to always ensure we have focused clearly on ‘customer care’.
All work is tracked by our Customer care team under the management of Amanda Smits, our Customer Care Manager. Amanda works with Josie O’Brien and Matthew Krause to oversee and manage work flows from you, our clients, to our support teams. The customer care team will monitor the progress and completion of work and ensure that the best possible outcomes result.
The team will focus on the client part of the interaction and will work with our account managers and technical staff to keep you informed of completion, progress or delays.
Amanda’s oversight includes Finance and she works closely with Jessica Dycueco and Kevin Bianchi, our Finance Officers.